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Guideline Group

☎︎  +966 591213540 | ✉︎  info.saudi@guidelinegroup.org
Riyadh, Saudi Arabia
Manama, Bahrain
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Terms and Conditions

Last updated: 2 November 2026

These Terms and Conditions govern your use of the Guideline Group website, our services, and your communications with our team. By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our services.

About Guideline Group

Guideline Group is a private documentation-support and business-service provider operating in Saudi Arabia and Bahrain. We provide guidance, administrative support, and document management for business formation, company licensing, certificate attestation, and related documentation.

Important: Guideline Group is not a government agency, official authority, or representative of any government. We are a private service provider. Final decisions on approvals, licences, visas, certificates, and other government outcomes rest with the relevant authorities.

Use of Our Services

Permitted use

You may use our services for lawful business purposes, including:

  • Seeking guidance on business formation and registration
  • Applying for company licences or registrations
  • Managing certificate attestation and document verification
  • Accessing professional documentation support

Your responsibilities

When you use our services, you agree to:

  • Provide accurate, truthful, and complete information
  • Disclose all relevant details that may affect your service
  • Keep any login credentials or authentication details confidential
  • Use our services only for lawful purposes
  • Not misrepresent your identity, qualifications, or business details

Prohibited use

You may not:

  • Provide false, misleading, or fraudulent information
  • Misrepresent your identity, credentials, or business structure
  • Harass, abuse, or threaten Guideline Group staff or other clients
  • Attempt to gain unauthorised access to our systems
  • Collect or scrape data from our website without permission
  • Use our services for illegal activities

Government Services and Outcome Disclaimers

Guideline Group provides administrative support and guidance. We cannot approve, issue, or guarantee outcomes from government agencies.

Final decisions rest with the authorities

  • Business registrations and licences are decided by the relevant ministry or authority in Saudi Arabia or Bahrain.
  • Certificate attestations are verified and approved by the relevant embassy, department, or official authority.
  • Visa decisions are made by immigration authorities, not by Guideline Group.
  • Processing times and eligibility are set by government agencies.

We cannot guarantee

  • Approval of your application or licence
  • Specific processing times
  • Acceptance of your documents by any authority
  • Visa approval or residency permits
  • Any particular government outcome

What we do

  • Guide you through the process requirements
  • Prepare and organise your documents
  • Prepare and submit applications where agreed
  • Coordinate with government agencies where agreed
  • Keep you informed of progress
  • Help resolve document issues

Service Fees and Payment

Fee structure

Our service fees are quoted separately for each engagement. Our fees cover Guideline Group's services only. They do not include:

  • Government registration fees or taxes
  • Embassy or attestation fees
  • Processing fees charged by authorities
  • Visa or travel costs

Payment terms

  • Fees are quoted before you commit to a service.
  • Payment methods and schedules are agreed in writing.
  • Deposits or advance payments may be required for some services.
  • Invoices and payment terms are provided when you engage us.

Limitation of Liability

To the maximum extent permitted by law, Guideline Group's total liability is limited to the service fees you have paid.

We are not liable for

  • Government decisions to approve, reject, or delay your application
  • Processing delays caused by government agencies or authorities
  • Errors or omissions by government officials
  • Changes in laws, regulations, or government policies
  • The outcome of your application, licence, or certificate, which authorities decide
  • Visa rejections or immigration decisions
  • Technical issues with government portals or systems
  • Loss, theft, or damage to documents once they have been submitted to authorities

You are responsible for

  • The accuracy of the information you provide
  • Submitting required documents on time
  • Understanding the laws and regulations that apply to you. We provide guidance, not legal or tax advice.
  • Decisions you make based on our guidance

Intellectual Property

Our content: All website content, including text, graphics, logos, images, and design, belongs to Guideline Group or our licensed partners. You may not reproduce, modify, or distribute our content without permission, use our branding without authorisation, or create derivative works from it.

Your documents: Documents you give us remain your property. You grant Guideline Group a limited licence to use them only to provide your services.

Confidentiality

Our commitment: We keep client information confidential, including personal details, business details, fee agreements, documents submitted for processing, and correspondence. Our Privacy Policy explains how we handle personal data.

Legal disclosure: We may disclose information where:

  • A court order or legal process requires it
  • A government authority requires it for regulatory compliance
  • It is necessary to deliver your service, such as submitting an application to a government agency

Your responsibility: Protect sensitive documents and credentials you share with us, and take care when sending them.

Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will post the updated version on this page with a new "Last updated" date. Continued use of our website or services means you accept the updated terms.

Disclaimers

The website: Our website and services are provided "as is", without warranties. We make no guarantee about:

  • The accuracy or completeness of all information
  • The availability or functionality of the website
  • Results, approvals, or specific outcomes
  • Whether our services suit your specific situation

Third-party information: We may link to government websites, embassies, or other external resources. We are not responsible for their content, changes, or technical issues.

Not legal or tax advice: Guideline Group provides business and administrative guidance, not legal or tax advice. For legal or tax matters, consult a qualified lawyer, accountant, or tax adviser.

Entire Agreement

These Terms and Conditions, together with any service agreement you sign with us, form the entire agreement between you and Guideline Group for your services. They replace any earlier agreements or understandings on the same subject.

Governing Law

Governing law and jurisdiction: Kingdom of Saudi Arabia

Questions?

If you have questions about these Terms and Conditions, contact us: